Bug #43553

Test case #42284: Post All Functionality Related Issues

PTN Live Amount mismatch issue

Added by Rakesh Pillai almost 7 years ago. Updated almost 7 years ago.

Status:ClosedStart date:07/16/2018
Priority:ImmediateDue date:07/16/2018
Assignee:-% Done:

100%

Category:FunctionalitySpent time:5.50 hours
Target version:-
End_Date:07/17/2018 Areas Affected:
remarks: Files Changed:
DB Changes: Initial Planned Hours:
Keys & Permissions:

Description

PTN Live Amount mismatch issue:
For hotel Booking, there has been a mismatch in the amount shown in payment page and amount given from provider.
In cancellation response, booking amount updated but customer booked with the previous price. Fare update not shown.
Please find the log and screenshot for your reference.
Please fix ASAP.

06-30-2018-23-06_Log.txt Magnifier (1.52 KB) Rakesh Pillai, 07/16/2018 10:20 am

06-36-2018-23-06_Log.txt Magnifier (968 Bytes) Rakesh Pillai, 07/16/2018 10:20 am

PlanetTravelNet.zip (129 KB) Rakesh Pillai, 07/16/2018 10:22 am

ptnlive.png (288 KB) Rakesh Pillai, 07/16/2018 10:24 am

History

#1 Updated by Rakesh Pillai almost 7 years ago

  • Parent task set to #42284

#2 Updated by Rakesh Pillai almost 7 years ago

  • Subject changed from PTN Live mismatch issue to PTN Live Amount mismatch issue
  • Description updated (diff)

#3 Updated by Ratheesh S almost 7 years ago

  • Assignee changed from Ratheesh S to Vipin das

@Vipin-Please assign and release

#4 Updated by Vipin das almost 7 years ago

  • Assignee changed from Vipin das to Ron Varghese

#5 Updated by Ron Varghese almost 7 years ago

  • Status changed from Assigned to In Progress

#6 Updated by Ron Varghese almost 7 years ago

  • Status changed from In Progress to Fixed not Tested
  • % Done changed from 0 to 100
  • End_Date set to 07/17/2018

Please ensure the issue produced only one time. If it is so, the issue from the provider side. please escalate to them. Because, From our side,if the update fare comes in cancellation policy request then we will show popup after real-time availability request. Cancellation policy request are requesting before we proceed from the payment page.And if any change in fare we are keeping it for update fare check. In the real time availability request we only check an amount that got from cancellation policy request and old amount are equal. if not equal, fare update is showing.

as of now, i am not getting result for the search that got the issue.i cant check the exact scenario, so i checked from code side by changing value.

now i added some logs to find update fare. If update fare comes it will log in error log folder with name like "Update Fare".

#7 Updated by Sreerag Prasannan almost 7 years ago

  • Status changed from Fixed not Tested to Closed
  • Assignee deleted (Ron Varghese)

Logger added in Live , Same case is not being reproduced.

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