Critical Live Issue #43507

Email Not received - Notification emails

Added by Sreerag Prasannan almost 7 years ago. Updated almost 7 years ago.

Status:ClosedStart date:07/13/2018
Priority:HighDue date:07/16/2018
Assignee:-% Done:

100%

Category:FunctionalitySpent time:6.00 hours
Target version:-
End_Date:07/13/2018 Areas Affected:
remarks: Files Changed:
DB Changes: Initial Planned Hours:
Keys & Permissions:

Description

When a booking is done the notification emails are not received for corresponding Inhouse and Agency admin and staff , please check

to check set email for inhouse, agent admin and staff user in admin management >> agency management

History

#1 Updated by Ratheesh S almost 7 years ago

  • Status changed from New to Assigned
  • Assignee set to Shafas ES

#2 Updated by Shafas ES almost 7 years ago

  • Status changed from Assigned to In Progress

#3 Updated by Shafas ES almost 7 years ago

  • Status changed from In Progress to Fixed not Tested
  • % Done changed from 0 to 100
  • End_Date set to 07/13/2018

#4 Updated by Sreerag Prasannan almost 7 years ago

In staging created an agency

http://tripnet.caxita.ca

TEST CREDIT

User : sreecredit
pasw : a

I have set my maild id : as agency mail id

and for booking etc set Mr Linto and Mr Frinto.

Most Bookings were failed and I even got the Booking failed mail, no email received for them.

#5 Updated by Sreerag Prasannan almost 7 years ago

  • Status changed from Fixed not Tested to New

changing status to NEW, please check with PM

#6 Updated by Jubin J almost 7 years ago

  • Due date set to 07/16/2018

#7 Updated by Shafas ES almost 7 years ago

  • Status changed from New to In Progress

#8 Updated by Shafas ES almost 7 years ago

  • Status changed from In Progress to Fixed not Tested

these keys were missing in live.please add those keys in live
<add key="SMTP" value="smtp.gmail.com" />
<add key="FROMEMAIL2" value="" />
<add key="FROMPWD" value="Tripnet@07" />
<add key="PORT" value="587" />
<add key="EnableSSL" value="true" />

#9 Updated by Redmine Admin almost 7 years ago

Please check for Flight and Hotel bookings.

The above mentioned key already in live.The issue is with mail id's mentioned under CC Form only.

#10 Updated by Sreerag Prasannan almost 7 years ago

  • Status changed from Fixed not Tested to Closed
  • Assignee deleted (Shafas ES)

Logger updated in live, issue not getting in 100, staging. Hence closing case will reopen once client informs the scenario.

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